An excellent,professional, efficient, patient-centred service delivering rapid turn around times in a clinically structured and robust fashion.What impressed me most was the clinical governance systems in place,especially the peer reviews and audits led by active NHS Consultants  and the patient satisfaction questionaires and feedback. When I approached Gwam about delivering secondary and, in some cases, tertiary neurophysiological diagnostics in a Primary care setting, our needs were comprhensively taken on board and delivered with minimum fuss and exceptional execution. The Consultants were extremely helpful and enhanced clinical interaction with local services, in some cases speaking directly to local Consultants on urgent reports.Delivering this new model of care with such diagnostics in Primary care has been a pleasure and most importantly enriched the patient experience.

Dr A Khalique
Netcare/VHS

We are very happy with the services provided by Bespoke Healthcare Ltd. They have significantly helped bring down our waiting times for nerve conduction studies within our Trust. Urgent referrals and ward referrals are seen quickly and efficiently and all reports are returned within an acceptable timescale.

I have had the opportunity to run ‘1-stop' clinics for my patients where a Consultant Neurophysiologist attends my outpatient clinic and performs nerve conduction studies on the day. The results are then available for me to make appropriate action, hence improving patient service. This has run effectively and has been very successful.

Mr S R Murali
Consultant Orthopaedic Surgeon


We are very happy with the service provided by this company with regards to nerve conduction studies for the Upper Limb Unit at our hospital.

They are very obliging, and waiting times have come down. Our patients are happy with the service they provide, and there is good support service in place.

Mr M J Hayton
Consultant Orthopaedic Surgeon


Our Trust has been dealing with Bespoke Healthcare Ltd for nerve conduction studies for the past 2 years. This service has been provided by this firm and is managed by Mr Gwam Rajiah.

I can confirm that the firm has offered a wonderful service so far, it is very professional, efficient and customer care is excellent.

I have no hesitation in recommending the services that Bespoke Healthcare have to provide. I wish Gwam and the team all the best in their venture.

Dr E Gladston-Chelliah
Consultant Rheumatologist

All sessions are consultant-led
All activity is undertaken at health care commission accredited sites.
Adhere to national standard of the British Society for Clinical Neurophysiology (BSCN).
UK graduates.


Patient Satisfaction Surveys

To ensure that the service we provide meets the expectations of our clients, we undertake regular patient satisfaction audits. The graph below summarises one such audit and below are some of the comments received by our patients.


"I found my visit to the clinic carried out with the utmost professionalism."

"Very convenient venue and thorough examination."

"Highly efficient appointment with excellent professionalism."

"Very helpful and understanding. Made to feel very welcome."

"Full marks for a friendly, professional service."

"On the whole, very pleased with my treatment - fast, effective treatment."

"Very efficient, on time and informative. Thank you."

"First class treatment."

"Very friendly surroundings and excellent staff and treatment. Less stress than at hospital."

 

       
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